What is a Smart Account?

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What is a Smart Account?

A Smart Account is a prepaid balance that Decode Science can set up for you. You can fund it with an amount of your choice, allocate it toward specific projects or time-sensitive needs, and use it for purchases—like DNA synthesis, oligo orders, or other Decode products—without creating new purchase orders each time. It provides a flexible and efficient way to manage your budget.

The process is as follows:

  1. Advise Decode the amount you wish to pay upfront and we will provide you with a Decode Quote
  2. You will need to provide us with a Purchase Order (through your procurement or pay via credit card). Note 2% surcharge applies to credit card payments.
  3. Once Decode receives the PO, we will process it accordingly and send you a sales order confirmation and then invoice you. Note that we apply 7 day payment terms for these accounts as we will need to receive the payment before we can start processing against the Smart Account. Please check with your accounts payable regarding pay cycles if you need to access it urgently.

Set up of your Prepaid Smart Account

  1. Once we have received payment, we will finalize your Prepaid Smart Account in our system and we will advise you that you can start using it.
  2. Orders processed against a Prepaid Smart Account will still show a dollar value on your sales order confirmation.
  3. Upon dispatch of goods, you will receive an automated invoice from our system with a dollar value. You DO NOT need to act on this.
  4. Decode will apply your Smart Account Credit value against the invoice for you and send you an update.

If you have any questions, please let us know.

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Integrated online ordering portal between Twist Bioscience & Decode Science!

Integrated online ordering portal between Twist Bioscience & Decode Science

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Integrated online ordering portal between Twist Bioscience & Decode Science!

To streamline the ordering process for your Twist Gene Fragments, Clonal Genes, Oligo Pools, IgG Antibodies and Custom Vector Onboarding, Twist Bioscience has an integrated portal connecting your Twist Bioscience eCommerce account and Decode Science (channel partner for Twist Bioscience in Australia and New Zealand).

All you need to do is: 

Open your Twist eCommerce account www.twistbioscience.com, sign in and select what Twist can build for you: 

 

Enter your own Project Name – (Twist recommend giving meaningful names to projects, if you don’t assign one, Twist will use a default name. You can always change it later)

Select start a new project

Upload your sequences, and follow the prompts through on each screen for your selected project for any of Twist’s synthesis services (NGS ordering not currently online yet)

Navigate through each page, each product has different options etc*

 

*If you are ordering genes and need to codon optimise your sequences, please select the gene to optimise and then click on “Codon Optimization” button on the top right of the next screen.

The platform will then navigate you through the various steps involved. If you have difficulties please  contact your Decode team member and they can set up a virtual session to guide you.

Twist also now have a bulk codon optimisation tool available – Codon Optimization Tool | Twist Bioscience

Once you have completed all the details for your project follow the pages through to:

Send Order Request To The Decode Science – this is a quote request that will be emailed directly from Decode Science in AUD and include any discount structure, promotional offers etc.

*This is not an order, no obligation to purchase until a Purchase Order or Credit Card is provided to Decode Science to proceed with synthesis of your project.



You will receive email notification that Decode Science has received your quotation request and provided a project number Q-xxxxxx, which can be used to keep track of your orders.


Decode Science will email you a quote within 24 hours.  If you would like to proceed with the purchase, please request a PO be generated for Decode Science and email through to support@decodescience.co.nz.  Credit card payment is also accepted


Decode and Twist will take care of everything else, and you will receive your Twist DNA order delivered to your lab.

 – Keep track of your orders in your online account

 – Be notified when your order has been dispatched to Decode Science


If you have any enquiries, please do not hesitate to contact support@decodescience.co.nz